EA has apologised for an EA app outage that prevented players who’d pre-ordered Battlefield 6 directly from EA “from accessing the game”, promising to issue a free premium Season Pass to all those affected.
In an apologetic statement posted on social media, the publisher acknowledged it had been a “frustrating” issue, and confirmed that while the fix has now been deployed, it “wanted to offer an apology with perks”.
“Today, we experienced an outage on the EA app that prevented some of our players who pre-ordered Battlefield 6 from accessing the game, and we know this can be frustrating so we wanted to offer an apology… with perks.
“The fix has been rolled out. But we aren’t done. Anyone on the EA app who was impacted will receive 12 Hardware and 12 Career 60-Minute Boosters, which should be arriving in impacted players’ in-game inbox this weekend.”
That’s not all, though.
“In addition, we will also be granting impacted players full access to a seasonal Battle Pass. If impacted players purchased the Phantom Edition we will be granting them access to Season 2’s full Battle Pass. We want to apologise for this outage.
“To clarify, this is a single Battle Pass reward but Phantom Edition includes Battlefield Pro so we moved the reward out to accommodate.”
Earlier today we reported that Battlefield 6 has rocketed into Steam’s chart of the biggest-ever games, becoming Steam’s fourteenth most-popular game of all time by concurrent user numbers on the PC platform within 24 hours of its launch. The record comes despite players facing huge queues as servers reach maximum capacity, and lead producer David Sirland revealing that the team was planning for launch day queues.
“Battlefield 6 delivers a thrilling multiplayer reset and a decent, if derivative single-player. But it still displays nagging doubts about what makes Battlefield special,” reads our Battlefield 6 review.